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GENERAL TERMS AND CONDITIONS FOR CAMPING KEY EUROPE

These General Terms and Conditions ("General Terms") apply between you ("your", "yours") and SCR Svensk Camping, Box 5079, 402 22 Göteborg ("we", "us", "our") when registering for a Camping ID via Camping.se or Campingkeyeurope.se ("Websites") and/or Camping Key ("App") as well as when purchasing Camping Key Europe via the Websites, the App, or any of SCR Svensk Camping's affiliated campsites (hereinafter referred to as our members). To use SCR Svensk Camping's services, you must accept these General Terms in effect at any given time.

What is Camping Key Europe?
Camping Key Europe is a digital loyalty card for European campsite guests and is owned intellectually by ANWB B.V, Wassenaarseweg 220, 2596 EC Den Haag.

The card can be purchased digitally via the Websites or the App as a subscription service that renews automatically on an annual basis or through one of our members, in which case it is a digital card with a fixed validity period of one year from the date of purchase.

Responsible for the sale of Camping Key Europe in Sweden is:
SCR Svensk Camping, Reg. No. 716408–5602, Box 5079, 402 22 Göteborg, campingkeyeurope@scr.se

What is Camping ID?
Camping ID is a free account that allows you to log in to the Websites or the App to identify yourself and your activities and gain access to certain services, such as a the digital camping journal. A Camping ID is created automatically when you purchase a Camping Key Europe card (in any form), but you may also create a Camping ID without purchasing a Camping Key Europe card.

If you do not use your Camping ID for one year, our system will flag your account for inactivity. If a further month passes without activity, your Camping ID will be deleted.

Special Terms for Camping Key Europe
To purchase a Camping Key Europe card, you must be 18 years of age or older.

Camping Key Europe is valid for the cardholder and their family, as well as up to three accompanying children under the age of 18 (for example, a family registered at the same address and three of their children's friends). The person whose name was provided at the time of purchase of the Camping Key Europe card must be present at check-in.

When does my purchase of Camping Key Europe become binding?
If you purchase Camping Key Europe as a subscription service via the Website or the App, the purchase becomes binding when you accept these General Terms and Conditions and pay the fee for Camping Key Europe. A confirmation of the completed purchase and payment will be sent via email to the address you have provided.

If you purchase Camping Key Europe via one of our members, the purchase becomes binding when you have completed the order form, accepted these General Terms and Conditions and paid the fee.

Payment Methods on the Websites and in the App
The following debit and credit cards are accepted as payment: Visa, MasterCard.

Subscription Service
If you choose to purchase Camping Key Europe via the Websites or the App, you enter a digital subscription service for Camping Key Europe, which renews automatically on an annual basis unless you cancel it at least two days before the renewal date. We will send you a written reminder via email one week before the cancellation deadline. A prerequisite for the automatic renewal is that you have provided accurate payment details.

If your payment details are not correct at the time of renewal, the subscription will be automatically terminated.

Your Responsibility
It is your responsibility to provide us with accurate contact and payment details and to update your contact and payment details if they change while you have a Camping ID and/or Camping Key Europe card with us. SCR Svensk Camping cannot be held responsible for any loss you may incur due to your failure to update your contact and payment details, such as the non-renewal of your subscription.

Insurance
If you hold a Camping Key Europe, a special insurance covering accidents at the campsite is included. Read more here »
You are responsible for ensuring that you have adequate insurance coverage during your stay. Pre-purchase information regarding the insurance »

If you have signed up for Camping Key Europe as a subscription service and have not provided accurate payment details at the time of automatic renewal, Camping Key Europe and the insurance will expire. SCR Svensk Camping cannot be held liable for any loss incurred due to incorrect payment details.

Use of Camping Key Europe
For Camping Key Europe to be valid for use it must have been activated/valid in our customer care system. The validity period is 12 calendar months from the date of purchase or the date of renewal. The validity period is displayed in the App or on the Websites.

Liability
Our and ANWB B.V’s partners and members are independently responsible for the products, services, discounts, and offers provided to you as a holder of Camping Key Europe.

If you wish to exercise your right of withdrawal, need assistance with a faulty product or service, or have any other inquiries regarding the offered or delivered products or services, you should contact the party providing or delivering the product or service. 

We do not take responsibility for incorrect prices, discount rates, or other details concerning offers provided by partners, members, or ANWB B.V.

The App and Websites may contain links to external websites beyond our control. We cannot be held responsible for the privacy protection or content of such websites. These links are provided solely for your convenience to find more information about specific offers and discounts.

Right of withdrawal
If you purchase Camping Key Europe at a distance, you have the right to withdraw from your purchase by notifying us via email at campingkeyeurope@scr.se within fourteen (14) days from the date of the purchase agreement (the withdrawal period).

Your right of withdrawal ends if you use or register the Camping Key Europe after the start of the withdrawal period. If the right of withdrawal is exercised, the right to use Camping Key Europe is terminated. The right of withdrawal with regard to offers and discounts that you receive by using Camping Key Europe must be claimed directly against the party from which you have purchased the product or service.

Our members decide whether the right of withdrawal applies to physical purchases of Camping Key Europe. Please contact the relevant member for information regarding any right of withdrawal.

Processing of Personal Data
We are responsible for the processing of personal data that you provide when purchasing Camping Key Europe from any of the Websites, the App, or from any of our members.

We collect and process the personal data you provide to us in connection with your order and registration of Camping Key Europe. This personal data may include your first and last name, personal identity number, address, phone number, email address, payment information, and information about your check-ins and check-outs. We only process check-in and check-out data if you use the App or if our affiliated campsites/members use your Camping Key Europe at check-in and check-out.

If we do not receive the personal data mentioned above directly from you, we may receive some of this data from our members and partners or from official registers or other sources. We may also receive emails and other correspondence containing personal data about third parties, and thus we process such personal data. If required, we will separately inform you as a third party about the processing.

Administration
We process all the data mentioned above for the purpose of administering your user information for Camping Key Europe and the App and handling the service we provide to you as the holder of Camping Key Europe. The legal basis for our processing of the mentioned personal data for this purpose is to fulfill our obligations to you as the holder of Camping Key Europe.

Marketing
We will process all the data mentioned above for marketing purposes, including via electronic communication services. The legal basis for our processing of the mentioned personal data for this purpose is to fulfill our obligations to you as the holder of Camping Key Europe, such as informing users about new features and updates of Camping Key Europe and the App, providing useful and requested information, and offering you products, services, and offers from us and our partners or members. We may also use your email address to show you personalized ads and marketing.

The right to object to direct marketing
You may at any time object to your personal data being processed for direct marketing or profiling for such purposes. If you do not want us to process your personal data for this purpose, please inform us by contacting us atcampingkeyeurope@scr.se. We will then stop processing your personal data for this purpose and remove the data, provided we do not need to continue processing them for any other purpose in accordance with these terms.

Availability
Our goal is for you to always be able to view offers and discounts via the App and Websites. Despite a high level of availability, the App and/or Websites may be unavailable due to, for example, maintenance, security updates, network, and/or hardware issues. Therefore, we cannot guarantee that the App or Websites or individual features of these services are always available to you.

Force Majeure
In the event that Camping Key Europe cannot be used for reasons outside our control that we cannot reasonably have been expected to have foreseen when the purchasing agreement was entered into and the consequences of which we could not reasonably have avoided or overcome, we are free from liability for damages or other penalties. The same applies if the fault is due to a party that we have appointed further down the chain. We make reservations for changes in the law and/or prices that are outside of our control.

Breach of Agreement
If you violate your obligations under these Terms and Conditions, we reserve the right to terminate your subscription and/or limit access to Camping Key Europe, Camping-ID, the Websites, and the App.

What happens if SCR Svensk Camping and I do not agree?
In the first instance, you should take any complaints to our customs service by using our above-mentioned contact details. If you cannot come to a solution with our support team that you are satisfied with, you can turn to your local Board for Consumer Disputes (in Sweden, the National Board for Consumer Disputes, Allmänna reklamationsnämnden, address: The National Board for Consumer Disputes, P.O. Box 174, SE-101 23 Stockholm, Sweden) or to the European Commission’s online dispute resolution platform: http://ec.europa.eu/consumers/odr . We do not undertake to participate in alternative dispute resolution procedures but will take a final position on this matter when applicable.

These General Terms and Condition are governed by Swedish law, without regard to its conflict of law provisions.

Camping Key Europe

The European camping card with benefits and discounts.

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SCR Svensk Camping
Box 5079
SE-402 22 Göteborg

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