GENERAL TERMS AND CONDITIONS FOR CAMPING KEY EUROPE
These General Terms and Conditions ("General Terms") apply between you
("your", "yours") and SCR Svensk Camping, Box 5079, 402 22 Göteborg ("we",
"us", "our") when registering for a Camping ID via Camping.se or
Campingkeyeurope.se ("Websites") and/or Camping Key ("App") as well as when
purchasing Camping Key Europe via the Websites, the App, or any of SCR Svensk
Camping's affiliated campsites (hereinafter referred to as our members). To
use SCR Svensk Camping's services, you must accept these General Terms in
effect at any given time.
What is Camping Key Europe?
Camping Key Europe is a digital loyalty card for European campsite guests and
is owned intellectually by ANWB B.V, Wassenaarseweg 220, 2596 EC Den Haag.
The card can be purchased digitally via the Websites or the App as a subscription service that renews automatically on an annual basis or through one of our members, in which case it is a digital card with a fixed validity period of one year from the date of purchase.
Responsible for the sale of Camping Key Europe in Sweden is:
SCR Svensk Camping, Reg. No. 716408–5602, Box 5079, 402 22 Göteborg,
campingkeyeurope@scr.se
What is Camping ID?
Camping ID
is a free account that allows you to log in to the Websites or the App to
identify yourself and your activities and gain access to certain services,
such as a the digital camping journal. A Camping ID is created automatically
when you purchase a Camping Key Europe card (in any form), but you may also
create a Camping ID without purchasing a Camping Key Europe card.
If you do not use your Camping ID for one year, our system will flag your
account for inactivity. If a further month passes without activity, your
Camping ID will be deleted.
Special Terms for Camping Key Europe
To purchase a Camping Key Europe card, you must be 18 years of age or older.
Camping Key Europe is valid for the cardholder and their
family, as well as up to three accompanying children under the age of 18 (for
example, a family registered at the same address and three of their children's
friends). The person whose name was provided at the time of purchase of the
Camping Key Europe card must be present at check-in.
When does my purchase of Camping Key Europe become binding?
If you purchase
Camping Key Europe as a subscription service via the Website or the App, the
purchase becomes binding when you accept these General Terms and Conditions
and pay the fee for Camping Key Europe. A confirmation of the completed
purchase and payment will be sent via email to the address you have provided.
If you purchase Camping Key Europe via one of our members, the
purchase becomes binding when you have completed the order form, accepted
these General Terms and Conditions and paid the fee.
Payment Methods on the Websites and in the App
The following debit and credit cards are accepted as payment: Visa, MasterCard.
Subscription Service
If you choose to purchase Camping Key Europe via the
Websites or the App, you enter a digital subscription service for Camping Key
Europe, which renews automatically on an annual basis unless you cancel it at
least two days before the renewal date. We will send you a written reminder
via email one week before the cancellation deadline. A prerequisite for the
automatic renewal is that you have provided accurate payment details.
If your payment details are not correct at the time of renewal, the
subscription will be automatically terminated.
Your Responsibility
It is your responsibility to provide us with accurate
contact and payment details and to update your contact and payment details if
they change while you have a Camping ID and/or Camping Key Europe card with
us. SCR Svensk Camping cannot be held responsible for any loss you may incur
due to your failure to update your contact and payment details, such as the
non-renewal of your subscription.
Insurance
If you hold a
Camping Key Europe, a special insurance covering accidents at the campsite is
included.
Read more here »
You are responsible for ensuring that you have
adequate insurance coverage during your stay.
Pre-purchase information regarding the insurance »
If you have
signed up for Camping Key Europe as a subscription service and have not
provided accurate payment details at the time of automatic renewal, Camping
Key Europe and the insurance will expire. SCR Svensk Camping cannot be held
liable for any loss incurred due to incorrect payment details.
Use of Camping Key Europe
For Camping Key Europe to be valid for use it must
have been activated/valid in our customer care system. The validity period is
12 calendar months from the date of purchase or the date of renewal. The
validity period is displayed in the App or on the Websites.
Liability
Our and ANWB B.V’s partners and members are independently
responsible for the products, services, discounts, and offers provided to you
as a holder of Camping Key Europe.
If you wish to exercise your right of withdrawal, need assistance with a faulty product or service, or have any other inquiries regarding the offered or delivered products or services, you should contact the party providing or delivering the product or service.
We do not take responsibility for incorrect prices, discount rates, or other details concerning offers provided by partners, members, or ANWB B.V.
The App and Websites may contain links to external websites beyond
our control. We cannot be held responsible for the privacy protection or
content of such websites. These links are provided solely for your convenience
to find more information about specific offers and discounts.
Right of withdrawal
If you purchase Camping Key Europe at a
distance, you have the right to withdraw from your purchase by notifying us
via email at
campingkeyeurope@scr.se
within fourteen (14) days from the date of the purchase agreement (the withdrawal period).
Your right of withdrawal ends if you use or register the Camping Key Europe after the start of the withdrawal period. If the right of withdrawal is exercised, the right to use Camping Key Europe is terminated. The right of withdrawal with regard to offers and discounts that you receive by using Camping Key Europe must be claimed directly against the party from which you have purchased the product or service.
Our members decide whether the right of withdrawal
applies to physical purchases of Camping Key Europe. Please contact the
relevant member for information regarding any right of withdrawal.
Processing of Personal Data
We are responsible for the processing
of personal data that you provide when purchasing Camping Key Europe from any
of the Websites, the App, or from any of our members.
We collect and process the personal data you provide to us in connection with your order and registration of Camping Key Europe. This personal data may include your first and last name, personal identity number, address, phone number, email address, payment information, and information about your check-ins and check-outs. We only process check-in and check-out data if you use the App or if our affiliated campsites/members use your Camping Key Europe at check-in and check-out.
If we do not receive the personal data mentioned above
directly from you, we may receive some of this data from our members and
partners or from official registers or other sources. We may also receive
emails and other correspondence containing personal data about third parties,
and thus we process such personal data. If required, we will separately inform
you as a third party about the processing.
Administration
We process all the data mentioned above for the purpose of administering
your user information for Camping Key Europe and the App and handling the
service we provide to you as the holder of Camping Key Europe. The legal basis
for our processing of the mentioned personal data for this purpose is to
fulfill our obligations to you as the holder of Camping Key Europe.
Marketing
We will process all the data mentioned above for
marketing purposes, including via electronic communication services. The legal
basis for our processing of the mentioned personal data for this purpose is to
fulfill our obligations to you as the holder of Camping Key Europe, such as
informing users about new features and updates of Camping Key Europe and the
App, providing useful and requested information, and offering you products,
services, and offers from us and our partners or members. We may also use your
email address to show you personalized ads and marketing.
The right to object to direct marketing
You may at any time object to
your personal data being processed for direct marketing or profiling for such
purposes. If you do not want us to process your personal data for this
purpose, please inform us by contacting us atcampingkeyeurope@scr.se. We will then stop
processing your personal data for this purpose and remove the data, provided
we do not need to continue processing them for any other purpose in accordance
with these terms.
Availability
Our goal is for you to
always be able to view offers and discounts via the App and Websites. Despite
a high level of availability, the App and/or Websites may be unavailable due
to, for example, maintenance, security updates, network, and/or hardware
issues. Therefore, we cannot guarantee that the App or Websites or individual
features of these services are always available to you.
Force Majeure
In the event that Camping Key Europe cannot be used for
reasons outside our control that we cannot reasonably have been expected to
have foreseen when the purchasing agreement was entered into and the
consequences of which we could not reasonably have avoided or overcome, we are
free from liability for damages or other penalties. The same applies if the
fault is due to a party that we have appointed further down the chain. We make
reservations for changes in the law and/or prices that are outside of our
control.
Breach of Agreement
If you violate your
obligations under these Terms and Conditions, we reserve the right to
terminate your subscription and/or limit access to Camping Key Europe,
Camping-ID, the Websites, and the App.
What happens if SCR Svensk Camping and I do not agree?
In the first instance, you should take any
complaints to our customs service by using our above-mentioned contact
details. If you cannot come to a solution with our support team that you are
satisfied with, you can turn to your local Board for Consumer Disputes (in
Sweden, the National Board for Consumer Disputes, Allmänna
reklamationsnämnden, address: The National Board for Consumer Disputes, P.O.
Box 174, SE-101 23 Stockholm, Sweden) or to the European Commission’s online
dispute resolution platform:
http://ec.europa.eu/consumers/odr
. We do not undertake to participate in
alternative dispute resolution procedures but will take a final position on
this matter when applicable.
These General Terms and Condition are governed by Swedish law, without regard to its conflict of law provisions.